Delivery & Returns
Hong Kong Delivery
Delivery within Central & Western & Wan Chai is HK$100 per single lamp base/lamp & shade combo/up to two lamp shades. Multiple orders (up to 2 bases & 2 shades) is HK$200.
For districts outside these areas (including Stanley, Shek O, Kowloon, New Territories and Outlying Islands) delivery is HK$200. Multiple orders (up to 2 bases & 2 shades) is HK$400.
Your order will be delivered within 5 working days. We will use a local carrier such as SF Express, or deliver in person. Please allow extra time for orders placed on weekends and public holidays.
We offer a flat rate international shipping fee of HK$500 per single lamp base or up to two lamp shades & HK$1000 for a lamp & shade combination (items need to be packed separately).
Please note your lamp & shade may arrive separately & be sent via different carriers/methods.
Please be aware that you are liable for any duties, customs & taxes levied by the country your order is being shipped to. We may be able to give an estimate of these costs, but can not be held responsible for our quote.
Being a small business which is 100% committed to quality and an excellent customer experience, we hope you will have no occasion to return your item.
However, if you are not satisfied with your purchase in any way, please get in touch & we will handle your query individually.
We will refund or replace any products which arrive damaged.
For comments or questions please email us at firstname.lastname@example.org.