Delivery & Returns
Hong Kong Delivery
Delivery within Central & Western & Wan Chai is HK$100 per single lamp base or ginger jar /lamp & shade combo/up to two lamp shades. Multiple orders (up to two bases & two shades) is HK$200.
For districts outside these areas (including Stanley, Shek O, Kowloon, New Territories and Outlying Islands) delivery is HK$200. Multiple orders (up to two bases & two shades) is HK$400.
Your order will be delivered within 5 working days. We use SF Express or deliver in person. Please allow extra time for orders placed on weekends and public holidays.
Due to the suspension of airmail over 2kg to Australia, the USA and France (as well as some other destinations), we are unable to fulfil orders by air mail to these countries. Australia currently has a complete ban over 2kg by seamail also.
Orders can be placed and held until the suspension is lifted or you may wish to consider sea mail.
Any difference in the shipping rate would be refunded. Please contact us with any questions.
We offer an international flat rate shipping fee of HK$300 for up to three lamp shades and HK$400 per single lamp base or ginger jar.
If ordering a lamp & lamp shade together, your items may arrive separately & be sent via different carriers/methods due to their difference in cubic volume.
Please be aware that you are liable for any duties, customs & taxes levied by the country your order is being shipped to. We may be able to give an estimate of these costs, but can not be held responsible for the final charges.
Being a small business which is 100% committed to quality and an excellent customer experience, we hope you will have no occasion to return your item.
However, if you are not satisfied with your purchase in any way, please get in touch & we will handle your query individually.
We are happy to exchange lamp shades within 10 days of order placement. Please ensure they remain in their original cellophane wrapping.
We will refund or replace any products which arrive damaged.
For comments or questions, please email me at kate at ginger jar lamp co dot com.