Delivery & Returns

Ginger Jar Lamps in a row

Please note due to the Chinese New Year break, any orders placed will be dispatched after 19th February.


Hong Kong & Singapore Delivery  

We offer FREE delivery within Hong Kong, Malaysia & Singapore on any order.

HK orders will be delivered within 2 working days via SF Express. Please allow extra time for orders placed on weekends & public holidays.

Singapore deliveries generally take between 7-10 working days.

International Delivery

Please allow 10 to 14 working days for delivery, more at peak times such as Christmas and over Public Holidays.

Our international flat rate shipping fees are:

* Small items such as (up to 4) Clip-On shades & our rechargeable Scallop Table Lamp: HK$200.

* Standard Order items including any Regular size lamp and shade combination, up to 3 Regular size lamp shades, Bamboo table & floor lamps (without XL shade): HK$400.

* Large Order including Large & XL size lamp shades & multiple lamp & shade combinations: HK$500.

Please note, items may be packaged in separate boxes & arrive at different times.

UK Orders: Local customs charges are included in the above rate.

Other countries: please be aware that you are liable for any duties, customs & taxes levied by the country your order is being shipped to. We may be able to give an estimate of these costs, but can not be held responsible for the final charges.

Returns

Returns on Full Price items can be made within 7 days of receipt of order, however all costs of outward and return shipping is at the customer’s expense and will be deducted at the point of refund.

All On Sale items are final with no returns accepted. 

Products must be repacked (with lamp shades to remain wrapped in their original cellophane) in their original packaging.

Upon inspection back at our workshop, refunds will be issued, assuming the item/s are in their original condition.

Being a small business which is 100% committed to quality and an excellent customer experience, we hope you will have no occasion to return your item.

However, if you are not satisfied with your purchase in any way, please get in touch & we will handle your query individually.

We will refund or replace any products which arrive damaged.