Delivery at a glance

We ship worldwide.

• Hong Kong: 1–2 working days

• Singapore & Malaysia: 7–10 working days

• Other international destinations: typically 10–14 working days

• Larger or heavier orders may travel by sea & take approximately 35 days

Orders containing multiple items may be sent in separate parcels & can arrive on different days.

Hong Kong, Singapore & Malaysia

We offer flat-rate delivery on all orders:

Destination	Delivery fee	Estimated delivery time
Hong Kong	HK$50	1–2 working days
Singapore	SGD 16	7–10 working days
Malaysia	MYR 54	7–10 working days

Hong Kong orders are sent via SF Express. Please allow a little longer for orders placed during weekends or public holidays.

International delivery

International orders are usually delivered within 10–14 working days. Delivery may take longer during busy periods & public holidays.

Some heavier or bulkier orders -including multiple items, heavier lamp bases, XL lamp shades, ceramic garden stools & umbrella stands - may be sent by sea. Please allow approximately 35 days for these orders.

International shipping rates

Small orders
Up to four clip-on shades, a rechargeable lamp or tableware items
£19 / US$25 / AUD$40

Standard orders
A regular lamp & shade combination, up to three regular lamp shades, or bamboo table & floor lamps without an XL shade
£38 / US$50 / AUD$78

Large orders
Large or XL lamp shades, or multiple lamp & hade combinations
£47 / US$64 / AUD$98

If you are unsure which delivery category applies to your order, please contact us before purchasing & we will be happy to help.

Duties, taxes & customs

UK and US orders: all applicable import charges are included in the delivery rate.

All other international destinations: any duties, customs charges or local taxes are the responsibility of the recipient.

We may be able to provide an estimate before dispatch, but final charges are set by the destination country’s customs authority.

Returns & exchanges

We hope you will love your order. If you would like to return or exchange a full-price item because you have changed your mind, please contact us within 7 days of receiving it.

To be eligible for a return:

• Items must be unused, in their original condition and in their original packaging.

• Lamp shades must remain wrapped in their original cellophane.

• The recipient is responsible for all shipping costs relating to a change-of-mind return, including both the original outbound delivery cost and the return shipping cost.

• These costs are non-refundable and will be deducted from the refund where applicable.

Once your return has reached our workshop and been inspected, we will process your refund or exchange.

Sale items are final sale unless they arrive damaged, faulty or incorrect.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery, quoting your order number & including clear photographs of the item, packaging & any visible damage.

We will assess the issue promptly & arrange a replacement or refund where appropriate.

Need help?

For delivery advice, help choosing the right shipping option, or a return request, please get in touch with our team at hello@gingerjarlampco.com.